A well-established cookery school needed short-term operational cover while its Bookings Manager took a two-week holiday. With classes running daily and customers expecting quick responses, the business owner needed someone reliable to keep everything moving.  

After a thorough three-hour handover, I quickly got up to speed with the booking system, admin processes, key templates, and common customer queries, ensuring a smooth transition.  

For the next two weeks, I managed bookings and day-to-day admin to keep operations running smoothly. This included handling booking changes and customer queries to minimise refunds and complaints, processing new bookings, supporting shop operations, and staying on top of the inbox to prevent any backlog ahead of the Booking Manager’s return.